I recently had a whole load of grief with an online retailer just trying to purchase a jacket for my nephew. It made me think how important it is to look after your customers.To be honest we do pretty well, this is possible because we genuinely care about all you good people out there. For instance all our emails are dealt with on a personal level and even if you receive an automated response to a return or exchange we follow it up with a proper reply.The most annoying thing for most of us, customer and client alike, is ordering an item that someone has just beat you to the last one and is out of stock. Often the retailer is at the mercy of a distributor who keeps changing the dates. That is as frustrating for us as it is for you. Fast and efficient service is essential and most orders go the same day.Another bone of contention is the subject of faulty goods, often irate customers don’t realise that we do not manufacture the goods ourselves and have to adhere to some sort of fair and reasonable “Rules”. You would not believe how ill mannered people can be, but we will bend over backwards to offer the best resolve to most things. However, often the manufacturer is involved and we have to follow the guidelines we are given.We are very fortunate that our company is run by family and friends so we all go the extra mile, we are old school I guess in the way we look after our customers but many companies are just out to make money fast. I’m proud to say we are different and won’t compromise. You can come in and see us at our trade counter or phone us just for that bit of advice that you can’t find on the net.We don’t expect a sale following each bit of advice we give and if something isn’t suitable we are honest enough to say so. At the end of the day that is what we’re here for. If you like the more traditional approach to customer services, 01843 825757……….. give us a call.